Klein Tools - Lincolnshire

Customer Service Sales Representative

Job Location US-PA-Trevose
Posted Date 6 days ago(7/22/2021 10:17 AM)
3111 Old Lincoln Highway


General Machine Products (GMP), a Klein Tools company, located in Suburban Philadelphia, Pennsylvania, is a manufacturer of a wide range of products for the telecommunications, power utility and cable television industries, and the contractors who serve them. We are currently looking for a Sales Representative in training who will start as a Customer Service Representative to be located in our Trevose, PA Facility.


During the training period you will be in the Customer Service Representative position and will:

  • Perform order processing, handling, and maintaining customer orders by e-mail, fax, phone, or online portal (EDI).
  • Prepare customer orders prior to entry into the computer system, acknowledgement preparation, responses to customer inquiries, and requests for literature or additional product information, and partial or total shipments against customer orders.
  • Price and deliver quotes, check status of customer orders and promised delivery dates by phone, e-mail or mail.
  • Ensure orders are processed and maintained appropriately with approvals and released timely.
  • Coordinate with Shipping department to verify customer freight charges, track missing or lost shipments, and arrange for return of GMP items via Returned Goods Authorization process.
  • Coordinate with GMP Repair departments to provide customer price and delivery on GMP factory-serviced items in accordance with the GMP repair policy.
  • Fill out order or contract forms, determine prices for products requested, prepare change of address records, and maintain COM software and customer master files.
  • Maintain, update, and add all customer account contact profiles into the Customer Relations Management (CRM) database for the sales department.

Once the training period is completed, you will move to the Sales Representative position and will: 

  • Drive incremental sales growth with distributors and end-user accounts in the assigned territory.
  • Build relationships with key decision makers to maximize product sales and new product adoption.
  • Schedule demonstrations at end‐user job sites and communicate feedback to sales and product management.
  • Attend local and national industry trade shows.


A high school diploma is required. A college degree and a minimum of one (1) year of related business experience is preferred. Basic knowledge of PRMS, AS400, BOSS, Varsity are preferred. A qualified candidates must posses excellent verbal and written communication skills. Demonstrate proficiency with Microsoft Office. Ability to work in a fast-paced environment, handle multiple tasks and interruptions, and utilize time management skills to prioritize throughout the business day. Ability to utilize basic and ad hoc reporting. Ability to identify system issues and esculate to appropriate department. Demonstrate ability to analyze and solve problems of routine scope and complexity. Ability to organize and prioritize work volume to meet deadlines and achieve results.


Klein Tools provides a competitive compensation and benefits package, including:

  • 401(k) Company Match
  • Profit Sharing
  • Paid Vacation/Holidays
  • Shared Cost Medical & Dental
  • Flex Spending
  • Education Reimbursement Program
  • Employee Discount Program


If you have the commitment to succeed and the desire to join an organization recognized as the industry leader, please submit your cover letter and resume.


No phone calls please.




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